Support
Answers, fixes, and how to reach us
Most questions are answered below. Because Seven Liquidity is non-custodial and privacy-preserving, there is a lot we deliberately cannot see or do on your behalf — so the honest, useful help lives here and in the community channels. If you still need us, send a ticket at the bottom and we’ll reply by email.
01Get in touch
⚠Protect yourself from scams
The team will never DM you first, never ask for your note or seed phrase, and never ask you to “verify” or “sync” your wallet on another site. Anyone who does is trying to steal from you.
Our only email is support@sevenliquidity.com. Anything from a different address claiming to be us is not us.
02Frequently asked
You pick a fixed tier, and a secret note is generated inside your browser. You approve the asset and deposit — only a cryptographic commitment goes on-chain, never your note. Save the note the moment it appears: it is the only thing that can redeem the position.
03Troubleshooting
“Wrong network” or “chain ID does not match” when signing in
Approve the network-switch prompt — the app moves your wallet to Robinhood Chain before it asks you to sign. If your wallet is in a testnet-only mode, turn that off first.
The signature didn’t complete / “user rejected”
Your wallet dismissed the request. Click Sign in again and approve it. If it keeps failing on one wallet, use “Use a different wallet” and connect MetaMask.
“Not enough $PONS” toast on deposit
Your wallet doesn’t hold enough of the asset for that tier. Acquire the asset first, then retry — nothing was recorded, so you can simply try again. For the $SEVEN vault the message reads “Not enough $SEVEN”.
A deposit shows as “Pending” in Activity but never confirmed
The intent was recorded but the on-chain deposit didn’t go through (often an insufficient balance or a dismissed wallet prompt). Just run the deposit again once the wallet is funded; the stale entry has no effect on your funds.
I got signed out after navigating away and back
This is fixed. If you still see it, hard-refresh the page (Cmd/Ctrl + Shift + R).
04Send us a message
Still stuck? Send a ticket and it goes straight to support@sevenliquidity.com. We’ll reply to the email you give us.